Online Customer Service

Our online customer service normally available during Mon-Friday, 9am-6pm GMT+8

 

ORDERING

Q: Can I modify or cancel my order?

A: You can modify or cancel your order within 5 hours after plcaing your order via online chat or email us your request to en@sloli.store (9am - 6pm during Monday - Friday)

Q: How do I know which size to choose?

A: Please refer to our Size Guide below the product description or inform your measurements to our customer service via online chat for a size recommendation.

Q: Do SLOLI accept size exchange?

A: We accept size exchange request within 7days after signing up the package. We will not cover the shipping fee for size exchange.

Q: What kind of payment methods do you accept?

A: We accept paypal,Visa,JCB,MaterCard,American Express,Discover now.

Q: Is my privacy and personal information secure on your site?

A: Sloli strictly abide the GDPR policy for your privacy security. Please review the full details on how we protect your privacy and personal information by visiting our privacy page

ORDER STATUS

Q: How do I track my order?

A: Click Here to order tracking page, paste into your tracking number to track.

Q: How do I check on the status of my order?

A: We will receive emails after checkout and after shipping. Which also include your order tracking number and shipping carrier.

Q: Why was my order cancelled?

A: To avoid fraud transaction, your IP address/billing address/shipping address will be automatically detected by our system. Your order would be cancelled if there is a risk of fraud transaction. Please contact the bank account of your card issuer for more details if your order was cancelled.

 

SHIPPING

Q: How do I track my shipping status?

A: The tracking number and shipping carrier info will be sent to your email account as soon as your package is shipped. Or you can just contact our customer service team via email or online chat.

Q: What should I did't receive my package for a long time?

A: Send a request to en@sloli.store with your order number included and we will do detailed investigation with your shipping carrier. Your will received a whole new package if your package lost due to shipping carrier.

 

RETURNS

Q: How can I return my product?

A: We accept fully refund if there is any quality issues only. Simply send us a digital proof and return the package back after mutual agreement. We will do a full refund and cover your shipping cost after receiving the package.